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What You Will Do
- System Configuration: Set up and configure the collections campaign to align with organizational policies and strategies.
- User Management: Create, modify, and delete user accounts, ensuring appropriate access levels and permissions.
- Data Management: Oversee the integrity and accuracy of data within the system.
- Training and Support: Provide training to users on system functionalities and troubleshoot any issues that arise.
- Collaboration: Liaise with collection system developer external vendors for system upgrades, maintenance, and support. And also include Regularly coordinate with our telephony vendor to update caller ID numbers in the Dialer System
- Compliance: Ensure that all operations comply with relevant regulations and internal policies.
- System Upgrades: Manage system updates and enhancements, testing new features and ensuring smooth transitions.
- Reporting and Analytics : Additionally, assist in managing the Collections Dashboards and Reporting to ensure timely and accurate data availability when the MIS (Collection Data Analytics) team is unavailable, including weekends and holidays when the collection team needs to carry out operations.
What You Will Need
- Minimum a Bachelor's Degree in computer science or related discipline
- Or at least have 1 years of experience as system admin or data analytic in Collections team in banking/fintech/startup
- Proficiency in collection dialer and systems.
- Strong problem-solving skills to address system issues and optimize processes.
- Good communication skills. This will be needed when communicating with team members, stakeholders, and vendors.
- Knowledge of database management and data analysis tools.
- Available to work on weekends and holidays as needed, should the collection team require support on those days
About The Team
1. Financial services platform is Gojek’s financial services arm, working to provide responsible & sustainable financial services to Gojek's three main segments: consumers, merchant-partners, and driver-partners. Our team operates with the fundamental belief that financial inclusion can unlock the doors to a better quality life, both in the present as well as in the long term. With our "user first" mindset, we aim to transform the financial services sector in Southeast Asia, starting with Indonesia.
2. Our Data team, a financial data services sub-pod, is an established family with members stationed across Jakarta, India, and Singapore. We’re in charge of running hundreds of instances and deployments across all of our payment products, directly impacting millions of users every single day. Most recently, our team has built products that reduce the overall time to model, curate, and access data, streamlining our efficiency and internal processes significantly. In the coming year, in light of our new GoTo collaboration, we have exciting plans to scale up our team in efforts to field the massive growth of our data pool.
About GoTo Group
GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.
About Gojek
Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
About GoTo Financial
GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.
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