What is Gojek Cracked Screen Protection? These are the Terms and Conditions

• Protects against phone/tablets screen damage and robbery for 30 calendar days.
• Compensation of up to Rp500.000 for repairing the phone/tablet cracked screen and robbery incident.

The coverage period provided by the Insurance Partner through the Cracked Service Protection service  is 30 days after the active date of the policy or 30 calendar days start from the purchase date.

• Included Benefit

1. Provides protection for gadget screen damage (cracked or broken) including the cost of LCD repairs listed on the invoice and the maximum amount according to the sum insured listed on the Policy overview.Repairs must be made at an authorized service center. Exceptions for certain special cases, repairs can be carried out at a general service center with the approval of the Insurer.
2. Loss of the insured object as a result of theft/ violence or coercion that can be seen on the physical object of the insured (burglary) and/or bodily injury.

• Exception

1. Destruction or Damage caused by or occurs through:
   
   1. Depreciation due to usage or wear and tear or other gradual causes, mold, insects, pests, or inherent defects in the gadget or its parts, or any process of repair, recovery, or restoration.
   2. Riots, civil commotions, volcanic eruptions, subterranean fires, earthquakes, floods, water stagnation, or other natural disasters.
   3. Confiscation, detention, nationalization, occupation, or intentional destruction carried out by government authorities, public entities, municipalities, local authorities, or customs.
   4. Mechanical or electrical damage, lens scratches, glass damage, display screen damage, or gadget casing damage, unless accompanied by other damage that is covered by this Policy and the damage is not covered by the manufacturer's guarantee, in which case the Insured is entitled to compensation.
   5. Temperature or humidity changes and exposure to weather conditions where the gadget is left in an open or uncovered location.
   6. Manufacturing and testing processes.
   7. Rectification of defective materials, faulty workmanship, or design errors.
   8. Normal maintenance, normal repairs, and maintenance.
   9. Damage to software (applications) for any reason.
   10. Programming errors, unintentional information cancellation or disposal of data storage media, and loss of information caused by magnetic fields.
   11. Opening of seals on the gadget done before the Insured reports a claim to the Insurer and the Insurer agrees to pay the claim.
2. Destruction or damage caused by or caused by or arising from:
   
   1. PWar, invasion, acts of foreign enemies, hostilities (whether declared or not), civil war, rebellion, revolution, popular uprising, military power, or the usurpation of power, or acts of terrorism carried out by individuals acting on behalf of or in connection with an organization;
   2. "Terrorism" means the use of violence for political purposes, including the use of violence intended to instil fear in the society or a certain segment of society.
   3. Ionization, radiation, or contamination by radioactivity from nuclear fuel or nuclear waste resulting from the burning of nuclear fuel, and any subsequent losses, and for the purpose of this exclusion, burning includes all self-sustaining processes of nuclear fission.
   4. Nuclear weapons materials.
3. Related to, arising from, or caused by intentional acts or intentional negligence, wrongful acts committed by the Insured, the spouse or children of the Insured, persons instructed by the Insured, persons employed by the Insured, persons with the knowledge or permission of the Insured, or persons residing with the Insured.
4. Related to, arising from, or caused by damage that occurs to the Insured Object or its parts as a result of theft and/or acts of violence or forced entry that can be seen physically on the Insured Object.
5. Related to the cost of software installation due to software damage or loss.
6. Covered under other insurance policies, including but not limited to product warranties.
7. Occurring on parts including but not limited to accessories or non-standard manufacturer parts, batteries, antennas, external data storage media (memory cards), and similar items.
8. Screen damage that is not indicated by physical damage such as cracked or shattered screens.
9. Motherboard damage to touch screens, face ID, and touch ID.
10. Loss of a product due to robbery without physical injury to the Policyholder.
11. Loss of a product caused by the negligence of the Policyholder or other parties entrusted by the Policyholder with the insured product.
12. Loss of a product that is not stated with its brand and model in the certification letter from the police.
13. Loss of a product due to robbery without reporting to the local police. In any action, claim, or other legal process where the Insurer asserts that, based on the exclusions stipulated in Clauses 1-7 above, a loss or damage is not covered by the Policy, the obligation lies with the Insurer to prove that such loss or damage is indeed covered under the Insured's policy.

You can submit a claim through https://polis.prodiginow.com/. You can also see information regarding what documents are required for filing a claim and the deadline for submitting a claim.

Here is the list of contact you can reach to submit your inquiry:

• Call Center: 150118 
• WA: +62 812-1264-0206
• Email: cs@prodiginow.com
• Email Claim: claim@prodiginow.com
• WA Claim: +62 812-8048-9167
• Website: https://prodiginow.com/